Live Challenge closes on the 22nd of July 2025 at 23:59pm UK time
Live Challenge closes on the 22nd of July 2025 at 23:59pm UK time
Participate in the ZoomCharts Challenge to showcase skills, gain recognition, network, and boost your professional profile.
The ZoomCharts team provides personalized feedback to EVERY report entry that meets the requirements. This gives all participants the chance to hone their skills and adjust their report before deadline, giving you an extra competitive edge in the challenge.
Upon signing up for the challenge, you will receive a FREE Drill Down Visuals Developers License that lets you access the full Drill Down Visuals PRO library. This license remains active for a year after the last challenge you take part in. Meaning, you can access the latest advanced data visualization tools to enhance your projects for a full year.
Participants receive all the latest information on upcoming workshops and events, demonstrating how our team of proven professionals approaches visualizing the given dataset for the challenge. You also have the chance to book 1:1 calls with a Power BI mentor who will analyse and give specific suggestions to improve your report.
Last but not least, entering the challenge with ZoomCharts puts you in the running for an additional $300 Amazon gift card.
Below is your show time. Read me carefully!
Below is your important reading!
A hands-on opportunity to sharpen your analytical and storytelling skills by exploring the world of IT service operations.
In this scenario, you’ll step into the role of an IT Support Analyst at a modern organization, working with a real-world-inspired dataset that captures the day-to-day activities of a busy service desk — similar to systems like Jira Service Management, ServiceNow, or Zendesk.
The dataset includes thousands of support tickets logged by employees and customers, covering a variety of request types — from technical incidents and service requests to problem records and change management tasks. You'll have access to detailed ticket-level data, including creation dates, resolution dates, priorities, request types, assigned teams, status tags, categorization fields, and response notes.
Your objective is to uncover insights that help the IT support team improve their operations. This includes identifying trends in ticket volume and resolution times, analysing team workloads, detecting recurring issues, and highlighting bottlenecks that may slow down response times. You’ll also explore how effectively the team handles high-priority or complex requests, and propose data-driven recommendations to boost service desk efficiency and user satisfaction.
Explore, analyze, and deliver clarity. Step into the role, and let the data tell the story.
A. Ticket Types & Tags.
1. What kinds of issues (bugs, requests, features) come up most often?
2. Which support teams or queues handle the most tickets?
3. How are different tags (like "Security", "Integration", or "Documentation") used?
B. Resolution Time & Priorities.
4. How long does it take to resolve tickets, on average?
5. Do higher-priority tickets get resolved faster?
6. Which types of tickets take the longest to close?
C. Locations & Volume.
7. Which countries or regions submit the most tickets?
8.Are there certain locations that see more delays or specific issues?
D. Process Improvement.
9. Can we group similar tickets to create automated replies or help articles?
10. Are the agent responses helpful and aligned with what the user asked?
11. Where can the support team save time or improve service quality?
Know more about the judging criteria and other requirements
1. Is too much text used for explanation?
2. Are the indicative colors in charts understandable?
3. Does it tell a story?
1. Cross-chart filtering implementation
2. across the report. Can other visuals provide relevant data as the user explores the rep
3. Response time
4. Drill Down: multi-layer data exploration. Can the user drill down and gain additional insights within the report?
5. Use of tutorial overlays and other elements to assist new users. Can a new user start using this report straight away with just the guidance provided within the report itself?
1. Visual design: is the overall look consistent, no empty spaces, no overcrowding?
2. Interface design: are there unnecessary visualisations, buttons, complexity in use?
3. UX design: is the produced report usable?
4. Report design: is the main challenge answered?
5. Technical: are all the fonts used the same, are the sizes readable?
All tools are permitted for the challenge.
For the ZoomCharts Challenge, create a Power BI report that includes at least 2 ZoomCharts Drill Down Visuals on one report page.
Reports are restricted to a maximum of three pages, including drill-through pages.
Canvas size is 16:9 (Default Power BI size) or Full HD size = w:1920 - h:1080.
Business users use reports to make data-driven decisions. Reports are effective if they enable users to drill down and filter data quickly and intuitively to find answers to any question they might have and analyse data in all possible directions and dimensions.
1. Use-Case Gallery: Try live demos and download reports made by the ZoomCharts team
2. Video tutorials: Watch engaging video guides on how to set up and use the visuals
3. Documentation: Technical deep-dive about ZoomCharts visuals
4. ZoomCharts Blog: Useful tips & tricks for data visualization and report creation
5. Visuals Gallery: Explore all the possible customization options for Drill Down Visuals.
1. An Excel spreadsheet with two tabs.
2. Word Document with the Intro and Brief in English.
3. Word Document with the Intro and Brief in Spanish.
To submit your three-page report, please follow these steps, if you want to be considered for the ZoomCharts' prize, otherwise post your entry in the challenges group.
Your report must be verified to ensure it meets all the technical requirements. If the report is validated, you will receive a 'Publish to Web' link. If it does not meet the criteria, you will receive a rejection reason and will have the opportunity to resubmit your report.
1. Upload the report as a PDF document on your LinkedIn feed.
2. Use the caption "I am participating in FP20 Analytics Challenge 28” and screenshots from your report.
3. Include a summary of your report's key insights and publish it on the web or via a NovyPro link.
4. Use the hashtags
#FP20Analytics, #FP20Financial Statements Reporting & Analysis, #builtwithzoomcharts,
tag @Federico Pastor, @Zoomcharts and @EnterpriseDNA
5. *Additionally, post your report in the FP20 Analytics LinkedIn Community Group.
Click on the link below to get your dataset: The files contain all the necessary data and information to create your report.